Logging off

Shutting off services after Thelma’s Passing

Kept some notes:

Comcast Cable: Need for copy of death certificate to discontinue service
I’d toggled off the autopay
They are suppose to call back with procedures for discontinuing service.

SBC/AT&T
Multiple tree choices, needed to key in phone number more than once (this makes absolutely no sense, once keyed in this tag should remain for the rest of the call)
Going through the tree choices took about 5 min.
Finally got connected to an extension for service cancellation
I gave up after the line rang for 5 min!

Tried again later – into AT&T service, again 5 min to get into the system and an “autovoice” message that they were busy but to please wait.
When I got a “real live” person, I was told that the service was scheduled for disconnect, then it turned out that this was part of transition from SBC, and that the person would transfer me to SBC … back to “autovoice” identifying itself as AT&T !

Finally, lost track of time, got a real live person who could disconnect the service.
(of note : customer service phone numbers were not easy and intutive to find on the website)

Local Newspaper : 9 min from call in to real person who could discontinue delivery.
Note that death notice was published in the same paper this AM.
At least they did not need Death Certificate and will be refunding unpaid balance.

Consumers Energy was the best of the lot.
3 Min from dial in to order to disconnect the gas THIS AFTERNOON!