Trying to get to the bottom of double billing.
Site doesn't allow me to see activity on my account, Visa indicates double billing.
Comcast does show a credit, but I'm afraid it's short.
I always manage to get the following message...
The area of the site you are attempting to access is temporarily unavailable due to system maintenance. Please try again later.
Always end up here.
Seems that they may have some MAJOR system maintenance issues.
Emails get bot reply followed by what appears to be a real person.
First suggested that I reset my password - nope, same end point.
More strongly worded email this AM, with offer to take issue to Public Utilities Commission ... brought this:
Thank you for your message. My name is Kathryn and I appreciate you taking the time to contact us.
Offering our customers the most effective possible support is a priority at Comcast. We appreciate that you have given us this opportunity to communicate with you and we want to address your concerns as quickly as possible. Although most issues can be addressed from within the email forum, in some cases "Live Interaction" is necessary for account verification. In order to assist you, we ask that you use the link below to open a "Chat session" with a representative or call us using the information provided.
Chat Assistance is available from your home at:
http://www.comcastsupport.com/videochat
If you require assistance and prefer to speak to a representative:
Please call us at 1-800-COMCAST (266-2278) - Customer Care Support 24/7
We value your business.
Thank you for choosing Comcast.
Sincerely,
Kathryn
Comcast Online Customer Support
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