The Numb Utility Saga continues

Sooo

We settle things with Charter Communications this morning.
Bill paid, AutoPay re-established, service back .

About 1:30 in the afternoon, a phone call from Charter
"we wanted to let you know that your bill was paid" (Duh ... site and email says so)
"would you like to establish autopay?" (reply - I already HAVE!)

So I try to go online to check the account ... and nope, have get into the whole reboot routine. No different than before, despite new cable modem.

So let's call Charter to reset that service call where the tech came while were at the Charter office yesterday.

We get into the Robo-voice routine for 15 min.
All because we can't seem to find the right path directly to a person to reschedule the service call. And by the way, I restablished the connection and was online while listening/trying to respond to Ms. RoboVoice... who could sense the modem (after a while) and traffic, but still thought there was a problem.

Now we have billing screw up (fixed I think), sales (who can't seem to see my account status, so want to sell me what I have) and tech support who doesn't.

New Rule: Troubles not to be taken care of by customer, but look for the "truck roll"...

Non responsive phone staff and robo-voices are ultimately NOT cost savings...

Other : Sprint has the goofiest phone bill pay system.
After you key in the payment and get the "robo-voice" (older and less pleasant than Charter) reading back your Visa information and the question "is this correct?"
Respond in positively and the same voice gives you a "confirm" number and asks "is this correct?"

Huh? You just gave me the number "robo-bitch"

Do executives of these companies ever try to use their own systems?